In this day and age it is totally normal in business for a occasional disputes to occur between customers, suppliers, competitors and employees.
A good way to make disputes a lot less stressful is to ensure that you have a decent dispute procedure firmly in place before you begin trading. By having a dispute system in place you will be more likely to save a considerable amount of time and money when dealing with any dispute. If you don't deal with a dispute quickly and professionally, you
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