Queue Laws

There are two psychological things that upset people most when waiting in queues. One is any impression of unfairness in the arrangements. The other is the feeling of wasting time. Queuing experts combine mathematics with psychology to focus on these two aspects. Perhaps this is why, in case of immigration clearance of passengers at international airports, it's common to employ several servers to quicken clearance. The crucial question however remains; does the lining up of passengers to

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